My current setup consists of my monitor USB cable (for the built-in powered USB hub), the aforementioned USB 3.0 hub (which is independently powered) and the two hard drives plugged into the docking station. I have had issues with the docking station not being able to supply enough power in the past, but I managed to narrow that down to my external DVD drive drawing a lot of power, besides having way too many peripherals plugged in. To answer your question - the docking station and USB hub are both independently powered. You asking these questions makes me feel much better about my troubleshooting skills when I can tell you that yes, I did indeed think of that! The first step to being a pro is to think like a pro, am I right? Just probably repeating myself, but did you try reselecting the destination drive again while it was connected via the dock or hub - just wondering if the drive is presenting with a different identifier in that scenario for some reason? The initial 'Destination is unavailable' is perhaps the most telling issue here as this then leads on to the other errors shown for writing the file. 22:48:46 :813 Error 0x40003: Error occurred while writing the file. 22:19:42 :799 Writing full version to file: System Backup_full_b3_s1_v3.tib Error: Error occurred while writing the file. 22:19:12 :790 Error 0x40003: Error occurred while writing the file. 21:43:04 :111 Writing full version to file: System Backup_full_b3_s1_v2.tib 21:42:33 :985 Error 0xb042f: Destination is unavailable. 20:15:15 :955 Pending operation 173 started: 'Creating partition image'. 20:15:15 :728 Writing full version to file: System Backup_full_b3_s1_v1.tib 20:15:15 :535 Pending operation 173 started: 'Creating partition image'. Neil, there is a much clearer indication of an issue in the latest full log file. 09:10:08 :249 The following backups have been successfully created: E:\True Image\System Backup_inc_b5_s4_v1.tibīoth backups show as being successful, so perhaps more information would come from when your full backup failed when the Seagate was on the dock? 09:10:08 :127 Pending operation 173 started: 'Creating partition image'. Neil, the only real differences for the 2 logs you shared are in relation to whether the Volume Tracker data could be found or not. I tried uninstalling and reinstalling the USB drivers - the problem persisted.Īny ideas as to what is going wrong? If it helps, I noticed this a couple of days after updating to Wind(probably because True Image was still making incrementals) when my computer didn't shut down like usual one night, instead presenting me with an error message about not being able to write the file. I tried repairing the Acronis True Image installation - the problem persisted. (In fact, I use the WD drive for file backups) I tried using my other external HDD, the WD My Passport, as well as my Samsung T3 SSD, with a new backup plan with the same settings. I tried using a USB 3.0 hub, and the results were the same as with the docking station. I tried enabling and disabling write caching in Windows for the HDD - there was no difference. I tried reformatting the HDD in question - the problem persisted. I tried adding a new backup plan - the problem persisted. Normally, the Seagate drive is plugged into my docking station, so I tried plugging it directly into my computer and the performance is now normal - usage sits constantly around 80-90% and full backups - 400 gigabytes worth of data - complete in 2 hours or less. Incremental backups still finish eventually, but full backups just flat-out fail with an error message about not being able to write the file. This causes the backup to be INCREDIBLY slow. Then, for a couple of seconds, it will drop to about 80%, with the response time being about 7000-10000 ms and write speeds of 100MBps (the latter being quite normal), and then it goes back up to the previous state with 100% usage. When True Image begins backing up to the Seagate drive, the usage (as indicated by Task Manager) shoots up to 100% for a few seconds at a time, during which the response time, read speed and write speed are all 0. I noticed this ever since updating to Windows 10 1803. This backup is scheduled for late in the evening when I always have the computer plugged in. My computer is set up with the two external HDDs connected to the docking station, and I plug my computer into the dock when I get home in the evening. I set up a backup when I first got True Image a few weeks ago - full system backup to the Seagate HDD, with an incremental scheme (create a full version after 7 incremental versions, <=4 TB). Western Digital My Passport 2 TB USB 3.0 External HDD Seagate Backup Plus 5 TB USB 3.0 External HDD
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